In Room Dining Captain

6 days ago


San Francisco, California, United States AccorHotel Full time
Job Description

Company Overview

Fairmont San Francisco is a renowned luxury hotel located atop Nob Hill, offering 606 well-appointed guest rooms and suites, three distinctive restaurants, and a health club. As a member of the AccorHotel team, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests.

Job Summary

We are seeking a highly skilled and experienced In Room Dining Captain to join our team for the holiday season. As a key member of our Food and Beverage team, you will be responsible for providing exceptional service to our guests, ensuring seamless delivery of food and beverage orders, and maintaining the highest standards of quality and safety.

Key Responsibilities

  • Guest Service: Provide professional, friendly, and engaging service to guests, ensuring their needs are met and exceeded.
  • Order Management: Understand and execute all roles of the In Room Dining team, including Private Dining Busperson, Server, and Order Taker, as needed.
  • Food and Beverage Knowledge: Have full knowledge of all menu items, garnishes, contents, and preparation methods, as well as beverage lists.
  • Order Delivery: Deliver food and beverage orders in a timely and accurate manner, ensuring quality and presentation meet our high standards.
  • Order Pickup: Pick up orders efficiently from the kitchen, ensuring minimal delays and maximum guest satisfaction.
  • Quality Control: Check outgoing orders for quality and accuracy of setup, ensuring consistency and attention to detail.
  • Team Collaboration: Work closely with the Food and Beverage Manager and other team members to achieve exceptional guest experiences and maintain a positive work environment.
  • Special Projects: Assist the F&B Manager with special projects, utilizing Microsoft Excel and Word to analyze data and create reports.

Requirements

  • Experience: Previous Food and Beverage service experience, preferably in a luxury hotel setting.
  • Skills: Excellent communication and organizational skills, strong interpersonal and problem-solving abilities, high level of responsibility and reliability, ability to work well under pressure in a fast-paced environment, and proficiency in Microsoft Excel and Word.

Physical Demands

  • Standing and Walking: Constant standing and walking throughout shift.
  • Lifting and Carrying: Frequent lifting and carrying up to 30 lbs.
  • Kneeling and Pushing: Occasional kneeling, pushing, and pulling.
  • Ladders and Stairs: Occasional ascending or descending ladders, stairs, and ramps.

Visa Requirements

Must have proof of eligibility to work in the United States.



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