Customer Service Representative for T-Mobile

7 days ago


Montgomery, Alabama, United States Verge Mobile Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Mobile Sales Associate at Verge Mobile.

Verge Mobile is a T-Mobile Authorized Retailer with multiple locations throughout the United States. We provide a fun, educational environment along with unlimited financial earnings and professional growth opportunities.

Compensation:

$15.00 per hour, plus monthly commissions and a competitive hourly rate of pay.

Responsibilities:

  • This is a learning role, where new associates work with their team and proactively build skills and proficiencies in preparation for the next level up as a Mobile Representative.
  • Must successfully complete new employee training.
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Builds proficiencies related to serving and selling T-Mobile products to customers, while providing a best-in-class customer experience by:
    • Helping customers pick up right where they left off in their shopping journey with consultative selling and services.
    • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
    • Guiding customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
  • Approach service and sales needs with care, patience, honesty, and empathy.
  • Becomes skilled and able to consistently demonstrate the ability to balance customer service experience and performance goals.

Qualifications:

  • High School Diploma/GED Required.
  • Previous experience in restaurant, hospitality, retail sales, or customer service industry (previous Wireless retail sales preferred).
  • Basic math skills.
  • Track record of achieving sales quotas/goals.
  • Excellent communication skills, capable of building trusting relationships.
  • Must be flexible to work various shifts throughout the week, including evenings, weekends, and holidays.
  • Ability to stand long periods of time.
  • Knowledge of the wireless industry standards and technology is preferred.


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