IT Technical Support Specialist

6 days ago


Greensboro, North Carolina, United States K2 Staffing Full time
Job Overview

K2 Staffing is seeking a skilled IT Help Desk Support professional to join our team. The ideal candidate will have extensive experience in providing desktop and end-user support for hardware and software, with a strong focus on troubleshooting and problem-solving skills.

Key Responsibilities
  • Deploy and manage Windows Servers and Active Directory infrastructure
  • Design and implement Local Area Networks
  • Maintain network security through the implementation and monitoring of firewalls and other security measures
  • Ongoing optimization and maintenance of network software and hardware
  • Develop and deploy file servers and cloud computing solutions
  • Configure and deploy VOIP solutions
  • Troubleshoot network infrastructure issues
  • Manage Microsoft Exchange Server and telephone systems
  • Monitor alert systems and take appropriate action as per guidelines
  • Provide technical support for new user onboarding
Requirements and Qualifications
  • Four (4) years of experience in IT help desk or similar roles, including IT desktop support, IT service management, and helpdesk representation
  • Certifications such as CompTIA Net+ and/or Security+, MCSA, MCSE, or MCITP are highly desirable
  • Strong knowledge of common desktop applications, including MS Office Suite, Adobe products, and Intuit products
  • Excellent troubleshooting skills with different operating systems, including Windows 7, 8.1, 10, and MAC OS X
  • Familiarity with Active Directory, DHCP, DNS, Print Services, File Services, GPOs, and other common Windows Server roles
  • Knowledge of server virtualization, network administration, and system and application logs
  • Excellent customer service skills, with a courteous, tactful, and professional demeanor
  • Effective written and verbal communication skills, with experience presenting to groups
  • A reliable work ethic and the ability to work well in an MSP environment
About K2 Staffing

We are a leading IT staffing firm based in Greensboro, NC, dedicated to providing top-notch talent to our clients in the IT industry. Our team is passionate about delivering exceptional results and building long-term relationships with our clients and candidates.



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