Network Infrastructure Support Specialist

4 days ago


Greensboro, North Carolina, United States Saf-Gard Safety Shoe Co Full time
Job Title: Network Infrastructure Support Specialist

Saf-Gard Safety Shoe Company is a leading manufacturer of safety shoes, seeking an experienced Network Infrastructure Support Specialist to join our team in Greensboro, NC.

About Us:

We are committed to providing top-notch products and services to our customers. As a key member of our IT department, you will play a critical role in maintaining our network infrastructure and ensuring seamless connectivity for all employees.

Key Responsibilities:
  • Maintain and optimize network performance by monitoring and analyzing system logs, troubleshooting issues, and escalating problems to vendors.
  • Ensure network security by developing and implementing access controls, monitoring systems, and evaluating procedures.
  • Configure and maintain routers, switches, voice systems, and Voice over IP solutions to ensure reliable communication networks.
Requirements:
  • A 2-year degree in a related field, such as Computer Science or Information Technology, is highly preferred.
  • At least 1 year of experience in a help desk or network support role.
  • Proficiency in Microsoft Dynamics, Active Directory, Windows 10, Windows 7, and Zebra printers.
  • Excellent customer service and communication skills, with the ability to analyze technical issues and provide effective solutions to end-users.
  • Knowledge of Firewall setup and administration, as well as maintenance.
  • Basic Apple knowledge and experience providing support for macOS.
  • Candidates must pass a comprehensive background check.
Benefits:

This is a full-time opportunity with competitive compensation and benefits package, including health insurance, retirement plan, and paid time off.

Estimated Salary: $72,000 per year

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