Technical Support Specialist

2 weeks ago


Amiens, Hauts-de-France, United States Ampcus Full time

Job Summary

Ampcus seeks a highly skilled Technical Support Specialist to join our team. As a Senior Help Desk Technician, you will play a critical role in providing technical support and troubleshooting services to our customers.

About Us

Ampcus is a leading provider of innovative technology solutions. We are committed to delivering exceptional customer service and supporting the growth and success of our customers.

Key Responsibilities:

  • Provide technical support and troubleshooting services to customers via phone, email, and chat.
  • Analyze and resolve complex technical issues related to Windows and Macintosh devices.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Develop and maintain documentation for technical procedures and best practices.

Requirements:

To be successful as a Senior Help Desk Technician, you will need:

  • A minimum of 3 years of experience in a help desk or technical support role.
  • A high school diploma or equivalent.
  • Microsoft certifications preferred but not required.
  • IT-related certifications related to Microsoft 365/Azure or other certifications preferred.
  • Previous experience in a hospital healthcare environment preferred.
  • Excellent communication and problem-solving skills.

Estimated Salary:

$55,000 - $65,000 per year, depending on location and experience.

Benefits:

Ampcus offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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