Director of Implementation Services Lead

1 day ago

Medina, Ohio, United States BS&A Full time
Job Description

At BS&A, we are seeking an experienced Director of Implementation Services to lead our Implementation Services team. This role is responsible for overseeing the planning, execution, and completion of multiple implementation projects simultaneously, ensuring successful customer implementations while driving continuous improvement in processes and tools to maximize efficiency and speed of projects.

Key Responsibilities:
  • Develop and implement effective implementation strategies to ensure timely and successful project delivery.
  • Lead and manage a team of Solution Consultants and Implementation & Training Specialists to deliver high-quality projects.
  • Collaborate with Project Management and Data Conversion teams to optimize burndown of the implementation backlog.
  • Drive efficiencies in all aspects of customer implementations, maximizing customer satisfaction and delivering best-in-class time-to-value for customers.
  • Manage to predictive metrics that optimize customer experience and BS&A financial outcomes.
  • Develop and maintain standards through methodologies, playbooks, solution blueprints, and best practices to gain efficiency.
  • Forecast staffing requirements for the Solution Consulting and Implementation & Training Specialist teams, and oversee recruiting and onboarding to deliver on those staffing requirements.
  • Ensure staff are constantly staying up to speed on the latest solution offerings and enhancements from BS&A, along with corresponding developments in the municipal government domain.
  • Provide strategic leadership to the Solution Consulting and Implementation & Training Specialist teams, fostering a culture of collaboration, innovation, and accountability, ensuring the team has the necessary resources and support to deliver high-quality projects.
  • Actively engage in key customer projects and remediates any challenges with execution or client satisfaction.
  • Provide guidance on performance management, maps clear career growth opportunities, and retains top talent.
Requirements:
  • Minimum of 5 years leading and/or managing a large team (20+) of solution experts within a Professional Services organization, preferably with an ERP company or similar complex B2B/B2G SaaS product.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders.
  • Ability to work effectively across teams both in-person and remotely to obtain and share all necessary data, information, and recommendations real-time.
  • Prior government technology and/or municipality experience is preferred.
  • Bachelor's degree or higher.
  • Ability to travel up to 35%, with heavier travel to our headquarters in Lansing, MI during initial onboarding and ramp-up time period.
Benefits:
  • Competitive pay.
  • Health Insurance – BCBS of Michigan – Employer-paid premium.
  • Health Savings Plan – Employer contributes 75%.
  • Dental Insurance – Employer-paid premium.
  • Vision Insurance – Employer-paid premium.
  • Retirement – 401(k) contribution – Employer-paid.
  • Retirement – 401(k) – Employer matches 50% of team member contribution.
  • Paid Parental Leave.
  • Disability Insurance – Employer-paid premium.
  • Life Insurance – Employer-paid premium.
  • Generous PTO and Holiday Time.
  • Company-sponsored events.

  • Regional Operations Director

    2 weeks ago

    Medina, Ohio, United States Lit Fiber, LLC Full time

    Job Title: Regional Operations DirectorLit Fiber, LLC is seeking a highly skilled Regional Operations Director to lead our Northeast Ohio operations. As a key member of our senior leadership team, you will be responsible for overseeing the day-to-day activities of our regional team, including financial management, technical operations, government relations,...

  • Director of Nursing Operations

    1 week ago

    Medina, Ohio, United States AOM Healthcare Full time

    About the RoleAOM Healthcare is a leading provider of long-term care services, operating 21 facilities across Ohio. We are seeking a highly skilled and experienced Director of Nursing to lead our nursing teams in our Northeast Ohio facilities.Key ResponsibilitiesDevelop and implement nursing department strategies to ensure high-quality patient care and...

  • Regional Director of Operations

    4 weeks ago

    Medina, Ohio, United States Frontier Management (OR) Full time

    Regional Director of Operations Job DescriptionWe are seeking a seasoned and accomplished Regional Director of Operations to oversee and manage the operations of our nursing homes across multiple states, with a primary focus on facilities in the region.Key Responsibilities:Provide visionary leadership and strategic direction to multiple nursing home...

  • Implementation & Training Specialist

    3 weeks ago

    Medina, Ohio, United States BS&A Full time

    Job DescriptionBS&A Software, a leading provider of innovative software solutions, is seeking an experienced Implementation & Training Specialist to join our team. As a key member of our implementation team, you will play a crucial role in assisting with the implementation of our cloud-based ERP software in local governments and utility districts across the...

  • Project Director

    3 weeks ago

    Medina, Ohio, United States Sapphire Solutions Full time

    About the RoleSapphire Solutions is seeking a highly skilled and experienced Project Director to join our team. As a key member of our operations team, you will be responsible for leading and managing projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.Key ResponsibilitiesDevelop...

  • Project Director

    3 weeks ago

    Medina, Ohio, United States Gpac Full time

    Job Summary:Gpac is seeking a highly skilled Project Director to lead our commercial construction projects from initiation to completion. As a key member of our team, you will be responsible for developing project plans, budgets, and schedules, ensuring adherence to quality standards and compliance with safety regulations.Key Responsibilities:Project...

  • Senior Project Manager

    3 weeks ago

    Medina, Ohio, United States BS&A Full time

    Job DescriptionWe are seeking an experienced, motivated, and entrepreneurial Senior Project Manager in Implementation to join our growing team at BS&A. You'll have the opportunity to shape and establish our project management practices from the ground up end-to-end across the customer onboarding journey.The successful candidate will be responsible for...

  • Safety Director

    3 weeks ago

    Medina, Ohio, United States Sandridge Crafted Foods Full time

    About the RoleSandridge Crafted Foods is seeking a highly skilled and experienced Safety Director to join our team. As a key member of our organization, you will be responsible for directing and providing safety program oversight across our facilities.Key ResponsibilitiesDevelop and implement behavior-based safety practices to promote a culture of safety and...

  • Team Lead

    11 hours ago

    Medina, Ohio, United States JobSquad Staffing Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our team at JobSquad Staffing Solutions. As a Team Lead, you will be responsible for managing a team of warehouse staff and ensuring the smooth operation of our warehouse facilities.Key ResponsibilitiesManage and supervise a team of warehouse staff to achieve productivity and...

  • Director of Nursing Leadership

    6 days ago

    Medina, Ohio, United States Epic Healthcare Full time

    Director of Nursing OpportunityWe are seeking a dynamic and experienced Director of Nursing to lead our nursing team at Epic Healthcare's LTC facility in Ohio.Key Responsibilities:Oversee the nursing department and ensure regulatory compliance.Manage budgets and resources to support staff development and facility operations.Collaborate with other departments...

  • Lead Automotive Service Technician

    1 month ago

    Medina, Ohio, United States Rad Air Full time

    Location: Rad Air Complete Car Care, Medina, OHJob Type: Full-timeAbout Us: Rad Air Complete Car Care is recognized as a premier provider of extensive automotive repair and maintenance solutions. We take pride in fostering a lively, engaging, and fast-paced work atmosphere. Our team is committed to delivering outstanding service, ensuring that our customers'...

  • Overnight Department Lead

    4 days ago

    Medina, Ohio, United States Meijer, Inc. Full time

    New Store Opening in Medina, OHWe are seeking a skilled Overnight Department Supervisor to lead our team in Medina, OH.Key Responsibilities:Plan and direct team members in the overnight departmentSupervise and coordinate team activities to ensure efficient operationsDevelop and implement strategies to improve department performanceCollaborate with other...

  • Travel Director of Nursing Leader

    3 weeks ago

    Medina, Ohio, United States RAM Recruiting Full time

    Job Summary:We are seeking a highly skilled and experienced Travel Director of Nursing to join our team at RAM Recruiting. As a key member of our healthcare team, you will be responsible for overseeing all nursing operations and ensuring high-quality patient care.Key Responsibilities:Leadership and Management: Provide strategic leadership and direction to...

  • Sales and Customer Service Representative

    6 days ago

    Medina, Ohio, United States Sure-Foot Industries Corp Full time

    Job OverviewSure-Foot Industries Corp. is seeking a highly motivated and skilled Inside Sales and Customer Service Representative to join our sales, marketing, and customer response team. As a key member of our team, you will be responsible for providing exceptional customer service, generating new leads, and driving sales growth.Key ResponsibilitiesContact...

  • Executive Culinary Director

    7 days ago

    Medina, Ohio, United States Full Service Independent Restaurant Full time

    Key Responsibilities for Executive ChefWe are seeking a highly skilled and experienced Executive Chef to oversee all kitchen operations at our Full Service Independent Restaurant.The successful candidate will be responsible for:Managing food purchasing, preparation, and inventory controlMaintaining high-quality standards and ensuring a clean and sanitary...

  • Sales Associate Lead

    2 weeks ago

    Medina, Ohio, United States Dollar General Full time

    Lead Sales Associate Job DescriptionCompany Overview:Dollar General Corporation has been a leading retailer for over 80 years, providing everyday low prices on essential items to customers across the country.Job Summary:The Lead Sales Associate is a key member of our store team, responsible for maintaining a clean and organized store environment while...

  • Team Lead Position

    5 days ago

    Medina, Ohio, United States JobSquad Staffing Solutions Full time

    Job DescriptionWe are seeking a highly skilled and experienced Team Lead to join our team at JobSquad Staffing Solutions in Medina, OH.Key Responsibilities:Manage and lead a team of warehouse workers to ensure efficient and effective operations.Develop and implement processes to improve productivity and quality.Collaborate with shift supervisors to ensure...

  • Executive Culinary Director

    3 weeks ago

    Medina, Ohio, United States Goodwin Recruiting Full time

    We are seeking a seasoned Executive Chef to lead our culinary team at Goodwin Recruiting. The ideal candidate will have experience in a high-end Country Club or City Club setting, with a proven track record of success in banquet service and event management.Key Responsibilities:Develop and implement culinary strategies to drive business growth and customer...

  • Daycare Chef

    4 days ago

    Medina, Ohio, United States Primrose School of Medina Full time

    Job OverviewPrimrose School of Medina is seeking a dedicated and passionate Daycare Cook to join our team. As the Chef of our school, you will play a vital role in preparing delicious and nutritious meals that fuel children's growth and development.ResponsibilitiesDevelop and implement healthy meal plans that cater to children's dietary needs and...

  • Service Management Professional

    3 days ago

    Medina, Ohio, United States Superior Search Group Full time

    {"title": "Field Service Manager", "description": "Job SummaryWe are seeking a highly experienced Field Service Manager to lead our team of technicians and service staff. The ideal candidate will have a strong understanding of capital equipment and service management principles, with a proven track record of delivering exceptional customer service and...