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Senior Project Manager

2 months ago

Medina, Ohio, United States BS&A Full time
Job Description

We are seeking an experienced, motivated, and entrepreneurial Senior Project Manager in Implementation to join our growing team at BS&A. You'll have the opportunity to shape and establish our project management practices from the ground up end-to-end across the customer onboarding journey.

The successful candidate will be responsible for overseeing the successful planning, execution, monitoring, control, and go-live of new software implementation projects with government customers. We're looking for a self-starter, who can thrive in a start-up like environment, adept at setting up new systems and processes, and passionate about driving customer success.

Key Responsibilities:

  • Help architect end-to-end project management in customer onboarding – create and establish project management protocols and best practices from scratch, ensuring a scalable approach as the company grows.
  • Oversee all aspects of software implementation projects, from initiation through deployment, and ensure they are completed on time; over time, this will include future goals of being within scope and budget.
  • Coordinate with government customers to gather business requirements, define project scope, and set clear and achievable project objectives.
  • Develop comprehensive project plans involving all relevant stakeholders and ensuring technical feasibility and identify & monitor KPIs to track performance of projects.
  • Develop and provide executive-level presentations to include status updates, decision briefs, and planning recommendations.
  • Monitor and report on project progress regularly, addressing potential issues or risks, and suggesting mitigation strategies when necessary.
  • Foster positive relationships with government customers and stakeholders, ensuring open communication and setting expectations properly.
  • Ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A's software.
  • Coordinate training for clients and their staff to ensure effective use of our technology.
  • Continually evaluate projects to ensure they are meeting company standards and preparing detailed progress reports for the management team.
  • Continuously aware of the delivery work in which BS&A is engaged, and able to collaborate with different functions within Customer Operations and with Account Executives to drive go-lives without delays and slippage.
  • 10-25% travel.

Qualifications:

  • Bachelor's Degree.
  • Proven experience (5+ years) as a Project Manager or similar role, preferably in a SaaS environment (GovTech experience ideal but not necessary), with demonstrable success in setting up project management functions from scratch.
  • Knowledge of all project aspects, including project initiation, planning, development, risk and budget management, execution and delivery.
  • Excellent understanding of project management principles, with PMP or equivalent certification preferred.
  • Excellent organizational, leadership, decision-making, and communication skills.
  • Proficient in setting up & managing project management software tools.
  • Ability to manage multiple stakeholders and balance competing priorities.
  • Problem-solving and conflict-resolution ability.
  • Proven ability to work independently and as part of a team; capable of effectively interacting with technical team members.
  • Prior usage of and familiarity with a PSA tool.

At BS&A, we offer a highly competitive compensation and benefit package, including:

  • This role has the ability to be remote.
  • Competitive pay.
  • Health Insurance – BCBS of Michigan – Employer-paid premium.
  • Health Savings Plan – Employer contributes 75%.
  • Dental Insurance – Employer-paid premium.
  • Vision Insurance – Employer-paid premium.
  • Retirement – 401(k) – Employer-paid.
  • Retirement – 401(k) – Employer matches 50% of team member contribution.
  • Paid Parental Leave.
  • Disability Insurance – Employer-paid premium.
  • Life Insurance – Employer-paid premium.
  • Generous PTO and Holiday Time.
  • Company-sponsored events.