Fitness Operations Manager
4 weeks ago
The Personal Training Manager is a key role in maximizing member participation and retention in our paid Personal Training Services. This position is responsible for meeting and exceeding new client acquisition and existing client retention goals.
Key Responsibilities- Manage and coach the front-end selling process of the CrunchOne Kickoff.
- Deliver high-quality personal training services and ensure proper execution of the Client Journey.
- Lead by example and communicate company standards to team members.
- Ensure accurate administration of Personal Training Services, including usage of dotFit program and supplements.
- Hire, train, and manage a team of qualified Personal Trainers.
- Conduct regular meetings with direct reports to review performance and offer direction, motivation, and guidance.
- Knowledge of Personal Training techniques and program design.
- Sales, communication, and rapport building skills.
- Knowledge and command of Crunch programs, such as VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
- Ability to adjust and operate all club equipment.
- Experience in coaching/motivating groups.
- Strong leadership, interpersonal & communication skills.
- Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude.
- Possesses a strong member service focus.
- High School Diploma or GED required.
- Bachelor's Degree preferred.
- Current CPR certification.
- One or more of the following certifications: ACSM Certified Personal Trainer, ACE Personal Trainer Certification, The Cooper Institute Personal Trainer Certification, IFPA Personal Fitness Trainer Certification, NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist, NESTA Personal Fitness Trainer Certification, NFPT Personal Trainer Certification, NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist.
- 1-2 Years as a Personal Trainer preferred.
- Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees.
- Preferred: Consultative sales experience.
- Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public.
- Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds.
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