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Customer Service Representative
1 month ago
We are seeking a skilled Customer Care Representative to join our team at Lennar. As a critical link between homebuyers and trade partners, you will conduct final orientations, diagnose, schedule, and complete warranty service work. Your primary responsibility will be to maintain positive homeowner relations, coordinate repair work, and ensure satisfaction with the services provided.
Your Key Responsibilities
• Schedule and oversee repairs, ensuring completion within specified timeframes.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on-call rotation schedules.
Requirements
• High school diploma or GED; Associate's degree or equivalent is preferred.
• 1-3 years of experience in residential customer service or construction field preferred.
• Valid driver's license with a good driving record.
• Strong communication, organizational, and time-management skills.
What We Offer
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates. Our comprehensive benefits package includes robust health insurance plans, a 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%, Paid Parental Leave, and an Associate Assistance Plan. We also offer an Education Assistance Program, up to $30,000 in Adoption Assistance, and unique opportunities like the Everyone's Included Day. Our Associates have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits.
Physical & Office/Site Presence Requirements:
Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move, and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.
Life at Lennar
At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.
