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Surety Team Lead

2 months ago

Salt Lake, Utah, United States Buckner Full time
Job Description

Position Title: Surety Team Lead

Classification: Exempt

Reports To: Director of Operations

Hours: Full Time (40 hours/week)

Location: Salt Lake City

Compensation: $70,000 to $85,000+ DOE with benefits

About Us:

Buckner Company is a family-owned, full-service independent Insurance brokerage headquartered in Salt Lake City. With over 200 employees in seven offices, we have grown to become one of the largest and fastest-growing agencies in the western region. Our dedication to providing phenomenal service to our clients is unwavering, and we live by these core values:

  • Placing the people at the heart of every decision
  • Discovering better solutions and making things happen
  • Acting with openness and clarity
  • Collaborating and trusting each other

Position Summary:

This is a hybrid role that serves as a front-line manager for a team of direct reports and also has the primary responsibility to service a book of business. Time split between servicing your book and managing your team should be around 70/30, with the majority of time spent on your book. As a team leader, you will have the ultimate responsibility for the onboarding, training, and development of all direct reports.

Key Responsibilities:

  • Service and manage a Surety book of business:
    • Able to handle day-to-day needs of multiple clients and/or client advisors independently.
    • Able to process bid bonds, performance/payment bonds, and license bonds without assistance.
    • Able to process Agent of Record Letters, renewals, riders, consents of surety, and invoicing without assistance.
    • Able to follow up on payment from clients (non-pays).
    • Able to maintain proper documentation and workflow in Epic (agency management system).
    • Have a working relationship with Surety Underwriters, including the ability to discuss and solve issues.
    • Able to determine the differences in financial statement presentations.
    • Able to review Construction Contracts for pertinent information.
    • Knowledge of the different types of bond coverages/obligations and experience with placing bonds.
    • Able to communicate with the bond team and work in tandem on larger, more difficult requests.
    • Proficient in Excel, Word, and Adobe Acrobat.
    • Good time management and organizational skills.
  • Training and Development:
    • Ensure that every new hire has a training plan.
    • Training plan for new hires with no experience should encompass the first 4 weeks of employment and should be completed before the employee's start date.
    • Training plan for new hires with experience should be tailored to meet the needs of the team and the skills of the new hire.
    • Execute on training plan and modify as needed during the training period.
    • Meet with each direct report at least semi-annually to discuss training, development, and performance.
    • Ensure every direct report has an actionable training or development plan that is appropriate to their knowledge, skill set, and tenure.
  • Management:
    • Establish and maintain rapport with direct reports.
    • Have an ownership stake in the morale of your team and work to reduce employee turnover.
    • Collaborate with other team leads to streamline and improve workflows, increase efficiency, or to share/gain beneficial knowledge and insights.
    • Recognize and reward direct reports for exceptional work, service, or results.
    • Handle employee performance issues as needed (warnings, write-ups, PIPs, etc.).
    • Support direct reports as they seek to increase their industry knowledge via CE, designations, licensing, or certifications.
    • Ensure direct reports perform in accordance with company standards.
    • Professionalism.
    • Workflow compliance.
    • Provide actionable feedback to your direct reports on a regular basis.
  • Administrative:
    • Attend and participate in team leader meetings.
    • Attend in-office carrier meetings as often as possible.
    • Manage workloads of direct reports, rebalance as needed.
    • Ensure team is appropriately staffed.
    • Have final say on new hires that will report to you.
    • Manage PTO requests.
    • Load share with other team when excess capacity exists.
    • Request new openings from HR once the need has been established.
    • Seek to improve the Buckner culture and work environment by the example you set, the people you hire, and the behaviors you support.

Requirements:

  • Education and Experience:
    • 4-year college degree highly preferred.
    • 5+ years in the insurance industry required.
    • Agent Property/Casualty License.
    • Power of Attorney for all Sureties.
    • Completed surety schooling with either William Angell Surety School or other.
  • Required Job Skills:
    • Excellent communication skills, including listening, speaking, and writing.
    • Exceptional interpersonal skills: professional, personable, and able to interact effectively with others and to respond appropriately in stressful situations and under deadlines.
    • Ability to work well with others in a team environment.
    • Strong analytical and problem-solving skills.
    • Computer literacy for correspondence, data entry, e-mail, Internet, spreadsheets, and accessing data from company systems.
    • Dependability and promptness.
    • Good organizational and time-management skills.