Service Management Specialist

1 week ago


Westwood, New Jersey, United States Kapture Pest Control Full time
About the Role

We are seeking a highly motivated and experienced Service Manager to join our team at Kapture Pest Control. As a Service Manager, you will play a key leadership role in ensuring the success of our service technicians and providing outstanding pest, mosquito, and termite services to our valued customers.

Key Responsibilities
  • Leadership and Management: Lead and manage a team of service technicians to ensure they are functioning effectively, operating efficiently, and maintaining high levels of customer satisfaction.
  • Scheduling and Operations: Monitor scheduling and ensure that pest tech routes are successfully completed, ensuring that all services are delivered on time and to the highest standard.
  • Compliance and Safety: Ensure that industry compliance and safety standards are met or exceeded, and that all safety procedures are followed.
  • Customer Service: Respond to customer concerns and ensure that all customer issues are resolved promptly and professionally.
  • Performance Evaluation and Training: Inspect and evaluate the performance of our technicians, and facilitate continual training and development to ensure that they have the skills and knowledge required to deliver exceptional service.
  • Fleet Maintenance: Monitor and maintain fleet maintenance, ensuring that all company vehicles are in good working order and that all necessary maintenance is carried out.
Requirements
  • Leadership and Management Skills: Proven leadership and management skills, with the ability to motivate and inspire a team.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with customers, technicians, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
  • Technical Skills: Basic technical skills, with the ability to operate company equipment and perform daily preventative maintenance.
  • Physical Demands: Ability to lift 50 pounds without assistance, and to work in a fast-paced environment.
Benefits
  • Competitive Salary: A competitive salary of $60,000.00 per year.
  • Bonus Structure: A bonus structure that rewards superior performance.
  • Benefits Package: A comprehensive benefits package, including paid time off, paid holidays, and paid training and licensing.
  • Company Vehicle: A company vehicle for business use.
  • Company Phone and Laptop: A company phone and laptop for business use.


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