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Customer Service Representative Sr.
2 months ago
We are seeking a highly skilled Customer Service Representative Sr. to join our team at Enterprise Holdings. As a key member of our branch team, you will provide exceptional customer service, support internal and external customers, and contribute to the overall success of our business.
Key Responsibilities- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
- Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient handling of customer transactions.
- Effectively market the company while interacting with customers, promoting our services and products in a safe and courteous manner.
- Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
- Sell optional protection products, upgrades, fuel options, and other additional equipment to customers, as needed.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Clean vehicle interiors and exteriors by hand or operating washing equipment, as needed.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
- Perform miscellaneous and backup duties as assigned by management.
- Must be at least 18 years old.
- Must have a minimum of 1 year prior customer service, retail, or administrative support experience.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
