Patient Access Liaison

2 weeks ago


MI United States BioSpace, Inc. Full time
Job Details

At BioSpace, Inc., we are committed to serving patients with serious illnesses. As a Patient Access Liaison, you will play a critical role in providing logistical and non-medical educational assistance to patients and caregivers, as well as office and site of care staff.


Key Responsibilities:
  • Provide exceptional customer service to patients, caregivers, and healthcare professionals
  • Assess individual patient needs and develop education and resource plans to empower patients to become their own advocates
  • Collaborate with internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care, to facilitate patient access to insurance, medications, financial support, and resources
  • Develop and maintain relationships with patients, caregivers, and healthcare professionals to ensure ongoing compliance with therapy
  • Secure written or electronic HIPAA authorization for patients in the assigned geography

Requirements:
  • Doctorate degree and 2 years of sales/account management or direct patient care experience, or equivalent combination of education and experience
  • Strong knowledge and proven work history of access and reimbursement for buy and bill/infused pharmaceutical products
  • Familiarity with HIPAA guidelines and FDA requirements
  • Ability to work in a team environment and manage communication with case liaisons and sales reps
  • Ability to respond immediately to prevent lapses in treatment
  • Strong analytical skills and ability to report on meaningful activity in the region
  • Proficient in Microsoft Office
  • Professional, proactive demeanor
  • Strong interpersonal skills
  • Excellent written and verbal communication skills

What We Offer:
  • Competitive salary range
  • Total Rewards Plan, including comprehensive employee benefits package, financial plans, work/life balance, and career development opportunities
  • Discretionary annual bonus program or sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

Join us in our mission to serve patients and transform the lives of those affected by rare diseases.



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