Patient Access Liaison
2 weeks ago
At BioSpace, Inc., we are committed to serving patients with serious illnesses. As a Patient Access Liaison, you will play a critical role in providing logistical and non-medical educational assistance to patients and caregivers, as well as office and site of care staff.
Key Responsibilities:
- Provide exceptional customer service to patients, caregivers, and healthcare professionals
- Assess individual patient needs and develop education and resource plans to empower patients to become their own advocates
- Collaborate with internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care, to facilitate patient access to insurance, medications, financial support, and resources
- Develop and maintain relationships with patients, caregivers, and healthcare professionals to ensure ongoing compliance with therapy
- Secure written or electronic HIPAA authorization for patients in the assigned geography
Requirements:
- Doctorate degree and 2 years of sales/account management or direct patient care experience, or equivalent combination of education and experience
- Strong knowledge and proven work history of access and reimbursement for buy and bill/infused pharmaceutical products
- Familiarity with HIPAA guidelines and FDA requirements
- Ability to work in a team environment and manage communication with case liaisons and sales reps
- Ability to respond immediately to prevent lapses in treatment
- Strong analytical skills and ability to report on meaningful activity in the region
- Proficient in Microsoft Office
- Professional, proactive demeanor
- Strong interpersonal skills
- Excellent written and verbal communication skills
What We Offer:
- Competitive salary range
- Total Rewards Plan, including comprehensive employee benefits package, financial plans, work/life balance, and career development opportunities
- Discretionary annual bonus program or sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements, where possible
Join us in our mission to serve patients and transform the lives of those affected by rare diseases.
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