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Service Operations Specialist

2 months ago

Austin, Texas, United States HSM Solutions Full time

Customer Service Admin - 1st Shift

Job Category: HSM Solutions

Requisition Number: CUSTO05439

Job Overview:

The Customer Service Admin plays a crucial role in fostering strong business relationships with our clients to enhance customer loyalty.

Key Responsibilities:

  1. Manage incoming orders, ensuring customer confirmations, verifying order accuracy, and facilitating credit releases as necessary.
  2. Act as a liaison between manufacturing and clients to ensure seamless communication.
  3. Handle incoming calls with professionalism and courtesy.
  4. Maintain and update the customer database to ensure accurate records.
  5. Address customer inquiries promptly and effectively.
  6. Communicate customer needs and expectations to the production team in a timely manner.
  7. Provide sales support by matching and filing orders accurately.
  8. Adapt to changes in tasks and responsibilities as required by management.
  9. Perform receiving duties, including processing paperwork and entering items into inventory.

This position requires significant time spent on the phone with customers, both internal and external, taking orders, resolving issues, and strengthening relationships. Responsibilities also include entering orders into the system and coordinating with corporate credit for necessary approvals. Additionally, the role involves verifying order accuracy post-entry and managing documentation.

Follow-up on delivery dates promised to customers, ensuring clear communication between clients and the production department. This includes handling sample requests, conducting monthly inventory checks, and participating in training for continuous improvement.

Minimum Qualifications:

  • Proficient in computer systems, preferably JD Edwards.
  • 1-3 years of experience in customer service or a related field.
  • Familiarity with office equipment such as fax machines, copiers, scanners, and calculators.
  • Knowledge of Microsoft Word, Excel, and Outlook.

Education:

High School Diploma or GED is required.

Equal Opportunity Employer:

We are committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities.