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Restoration Operations Manager
2 months ago
Position Title: Restoration Operations Manager
Employment Type: Full Time
Company: 1-800 WATER DAMAGE
About Us: 1-800 WATER DAMAGE is a reputable property restoration service provider dedicated to assisting clients in recovering their properties to their original state. Our mission is to restore not just properties, but also the health and safety of our clients. We pride ourselves on our professional team, which is fully vetted, IICRC-certified, and insured.
Position Overview: We are in search of an experienced Restoration Operations Manager to oversee our restoration projects. The ideal candidate will possess a strong background in managing restoration services, ensuring high-quality service delivery, and maintaining operational efficiency.
Key Responsibilities:
- Supervise daily operations to guarantee effective service delivery.
- Lead and motivate a team of restoration technicians and support staff, fostering a collaborative work environment.
- Ensure adherence to high standards of service quality and safety protocols.
- Develop and implement strategies to enhance operational efficiency and client satisfaction.
- Address client inquiries and concerns with professionalism and empathy.
- Monitor inventory and manage supply orders as necessary.
- Ensure compliance with health and safety regulations.
- Conduct regular training sessions and performance assessments for staff.
- Collaborate with marketing to plan and execute promotional initiatives.
- Manage the operational budget, including labor and material costs.
Qualifications:
- Minimum of 3-5 years of experience in a managerial role within the restoration industry.
- Strong leadership and team-building capabilities.
- Exceptional customer service and communication skills.
- Proficiency in restoration management software.
- Excellent organizational and multitasking abilities.
- Ability to thrive in a fast-paced environment and manage stress effectively.
- Knowledge of industry regulations and safety standards.
- Willingness to work flexible hours, including evenings and weekends as needed.
What We Offer:
- Competitive compensation package.
- Opportunities for professional growth and advancement.
- A supportive and dynamic work environment.
Equal Opportunity Employer: 1-800 WATER DAMAGE is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals.
