Parking Enforcement Manager
2 weeks ago
LAZ Parking is seeking a highly motivated and experienced Parking Enforcement Supervisor to join our team. As a key member of our operations team, you will be responsible for leading and directing the enforcement staff, ensuring compliance with parking ordinances, and providing excellent customer service to parkers.
Key Responsibilities:- Lead and direct the enforcement staff to ensure effective and efficient enforcement of parking ordinances.
- Monitor parking meters, lots, and garages for vehicles in violation of parking ordinances and issue citations as necessary.
- Manage event parking, crosswalks, and lot rentals as needed.
- Adhere to the revenue collection process to ensure timely, accurate, and efficient collection of revenue.
- Utilize handheld ticket issuance systems and license plate recognition technology to issue citations.
- Dispatch response as necessary throughout an assigned shift.
- Maintain and care for all company-issued equipment.
- Interface with university police and other university personnel as needed.
- Identify and report safety or operational issues to the operations manager.
- Implement and complete other projects, programs, and initiatives as assigned.
- High school diploma or GED required.
- Parking industry experience preferred but not required.
- 2+ years of experience in an on-street or routed position.
- Experience in customer relations and strong computer skills.
- Ability to lead a team and meet expected deliverables.
- Knowledge of Microsoft Office applications and Eastern Michigan University campus layout preferred.
- Ability to communicate professionally and effectively.
- Ability to handle challenging situations in a calm and respectful manner.
- Strong customer service skills and abilities.
- Ability to speak, read, and comprehend the English language.
- Must be able to make decisions independently and stay firm on decisions made.
- Demonstrate the ability to seek improvement and work unsupervised.
- Extreme attention to detail and ability to mitigate and lead others to overcome challenges.
- Ability to work in the elements - heat, wind, snow, rain, etc.
- Ability to lift, push, and pull at least 25 pounds.
- Ability to stand, walk, and run for extended periods of time.
- Ability to bend, stoop, squat, and lift frequently throughout a shift.
LAZ Parking is an equal opportunity employer and participates in E-Verify. We are committed to providing equal employment opportunity to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated, and other protected veterans, or any other characteristic protected by federal, state, or local law.
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