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Global Technology Transition Strategist

2 months ago

Erlanger, Kentucky, United States ADM Full time
Job Description

As a key member of the Enterprise Application Services organization at ADM, the Transition to Support Lead plays a critical role in developing and enhancing processes to ensure the successful handover of solutions to the Global Technology Operations teams.

This position requires close collaboration with various teams across the organization, including operations leaders, project and program leadership, and global applications teams to prepare and execute transition to support activities.

The Transition to Support Lead is responsible for ensuring that standardized processes and methodologies are communicated and executed through the project lifecycle.

Key Responsibilities
  • Serve as the Level 3 process owner for Transition to Support.
  • Develop and enhance processes related to transition to support.
  • Communicate and operationalize processes to the broader organization, as well as, business stakeholders.
  • Participate in staffing requirements during project discovery phases to support the transition to support activities.
  • Ensure activities related to transition to support are successfully executed.

In support of ADM's business transformation and implementation of SAP S/4 HANA, the Transition to Support Lead will:

  • Define, mobilize, and drive execution of all transition to support activities for the assigned release.
  • Partner with business and Global Technology leadership for all aspects of transition to support planning and execution.
  • Provide input to staffing estimates, project and team level planning, and drive execution against agreed to plans for a given release.
  • Monitor work products of team members to ensure standard processes are followed, are of high quality, and fit for purpose.
  • Provide regular and accurate status updates and other documentation to management and team members for assigned project, support, and enhancement work.

The ideal candidate will have:

  • A Bachelor's Degree related to Information Systems, Business, or other relevant academic discipline or relative work experience.
  • Minimum 10 years of experience in a large-scale, enterprise environment.
  • Minimum 5 years of experience within a technology support operation.
  • Ability to work in a fast-paced, changing environment, and with all levels of the organization.
  • Adaptable with a willingness and ability to take on a variety of concurrent tasks and work with ambiguity.
  • Demonstrated high level of written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes in a logical sequence.
  • Demonstrated ability to manage multiple, complex ventures in a timely manner.
  • Ability to align objectives with a broader organizational goal to create a common mindset within the team.
  • Exhibits ability to work both in a team environment and independently.
  • Strong analytical, organization, time management, and process management skills.
  • Exhibits high personal performance standards, the desire and ability to continuously learn, and must be results-oriented.