Customer Care Associate
3 days ago
We are seeking a highly skilled Customer Care Associate to join our team at Italian Terrazzo & Tile Co. of Brevard, LLC.
About the Role:
The Customer Care Associate will be responsible for delivering exceptional customer experiences by coordinating all material, labor, and documentation for homeowner service appointments.
Key Responsibilities:
- Enter warranty orders in JDE.
- Ensure material arrival according to service date.
- Schedule installers and/or Service Technicians to service appointments.
- Print work orders with builder service paperwork.
- Assign correct installers and/or Service Technicians to purchase orders.
- Receive labor PO once installation is complete.
- Provide status updates to builder representatives.
- Compile all order data, communication, and completed/signed paperwork to header of order.
- Field calls from Service Technicians and homeowners.
- Attend weekly administrative meetings.
- Interface with other departmental team members to solve problems that cross departments.
- Other customer service, administrative, and clerical duties as assigned.
Requirements:
- Proficiency with Microsoft Office Suite and advanced proficiency with Microsoft Excel.
- Proficiency in Oracle, JD Edwards, SAP, and/or PeopleSoft a plus.
- Ability to interface with business partners and across departments.
- Strong analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges.
- Ability to prioritize and multi-task.
Salary: $50,000 - $65,000 per year.
Location: Melbourne, FL.
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