Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the American Automobile Association. As a Customer Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service to members via phone, email, and in-person
- Answer questions and resolve issues related to membership, insurance, and other products
- Upsell and cross-sell products and services to members
- Work collaboratively with other teams to resolve complex issues
- Meet or exceed performance metrics and goals
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Flexibility to work varied shifts, including evenings and weekends
What We Offer:
- Competitive hourly rate
- Opportunities for career growth and advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Employee discounts on products and services
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, please apply today
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