Customer Service Representative

1 day ago


Costa Mesa, California, United States American Automobile Association Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the American Automobile Association. As a Customer Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to members via phone, email, and in-person
  • Answer questions and resolve issues related to membership, insurance, and other products
  • Upsell and cross-sell products and services to members
  • Work collaboratively with other teams to resolve complex issues
  • Meet or exceed performance metrics and goals

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Flexibility to work varied shifts, including evenings and weekends

What We Offer:

  • Competitive hourly rate
  • Opportunities for career growth and advancement
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) matching program
  • Employee discounts on products and services

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, please apply today



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