Operations Excellence Manager

4 days ago

Burbank, California, United States Entertainment Partners Full time
Job Title: Operations Excellence Manager

At Entertainment Partners, we are committed to creating an environment where every employee is seen, where ideas, thoughts, and perspectives are shared openly, and where fearless innovation is encouraged.

We are seeking an experienced Operations Excellence Manager to lead and support the execution of various transformational initiatives across the organization.

This role will lead, implement, and sustain practical, targeted solutions for complex business improvement opportunities that deliver operational excellence, greater client experience, and other strategic objectives.

Key Responsibilities:
  • Lead execution of business improvement initiatives working in close collaboration with various leaders, stakeholder groups, and project teams to deliver greater quality, client service, and operational efficiency.
  • Solve challenging enterprise problems partnering with cross-functional teams to evaluate existing processes, identify potential root causes, and implement comprehensive solutions.
  • Incorporate change management strategies and techniques in the execution of initiatives to accelerate stakeholder adoption of solutions.
  • Analyze large volumes of disparate data and information to derive root causes, discern key findings, and produce improvement recommendations.
  • Develop and implement best practices, processes, and standards to drive continuous improvements and sustain results of transformation initiatives.
  • Identify and implement operational metrics across business groups to drive data-driven decisions, from discovery and design strategy to release/production.
  • Foster a fact-based, problem-solving approach across all levels of the organization through direct coaching and training of stakeholders and team members.
  • Use a variety of analytical and evaluation methods to accurately assess improvement opportunities and articulate business impact/outcomes.
Requirements and Qualifications:
  • 10+ years of relevant experience in operations, project/program management, process re-engineering, etc.
  • Proficient PC skills, including MS Office Suite (Word, Excel, PowerPoint, Visio, and SharePoint).
  • Excellent verbal and written communication skills; ability to develop and deliver tailored messages and communications through various methods.
  • Expert analytical skills with the ability to formulate insights and recommendations from disparate data and information.
  • Proven ability to effectively engage with a diverse range of roles at all levels and influence key stakeholders and cross-functional teams.
  • Experience applying principles and practices of project/program, process improvement, and change management techniques using existing and matrixed organizational resources.
  • Adept at leveraging and learning a wide range of methodologies, technology platforms, and tools to assess business problems, automate processes, and support a variety of fast-growing and changing business needs.
  • Ability to prioritize and execute multiple complex projects and deliverables to meet deadlines with strong attention to work quality and detail.
  • Solution-oriented with experience working in a fast-paced, dynamic organization with flexibility to execute changing priorities.
  • Ability to develop strategic plans while navigating comfortably in technical details.
  • Entertainment industry experience.
  • PMI, Lean Six Sigma Black Belt, or Change Management certifications.

We offer a competitive salary range of $107,500 to $125,000, commensurate with experience, and a comprehensive benefits package, including health, dental, and vision options, 401(k) retirement savings plan, paid holidays, vacation time, and sick time, as well as participation in company equity plans, employee assistance programs, mental health and wellness programs, training and development opportunities, and a possibility of hybrid/flexible schedules.

Entertainment Partners is an equal opportunity employer and welcomes applications from diverse candidates. Our policy prohibits unlawful discrimination based on race, color, religion, religious creed, sex, gender identity/expression, age, pregnancy, citizenship status, marital status, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, veteran status, medical/family care leave status, or any other consideration made unlawful by applicable federal, state, or local laws.

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