Government Travel Coordinator

1 day ago


Indianapolis, Indiana, United States ADTRAV Travel Management Full time
Job Overview

ADTRAV Travel Management is seeking a Government Travel Consultant to manage all aspects of travel management for our government clients. This role requires strong communication skills and attention to detail to ensure accurate booking and issuance of domestic and international airline itineraries, hotel reservations, and car and train reservations through a GDS system.

Responsibilities:
  • Converse with clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Book and issue domestic and complex international airline itineraries, hotel reservations, and car and train reservations through a GDS system.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Check queues daily to ensure accuracy and that all issued tickets are complete.
  • Provide travel expertise to clients.
  • Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule.

Requirements:
  • Bachelor's degree or equivalent required.
  • At least 2 years of experience booking domestic and international travel; complex international a plus.
  • Experience booking travel for government clients required.
  • Experience using a GDS System; Sabre required, Amadeus a plus.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and use shortcut keys.
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
  • Able to consistently deliver excellent customer service, internally and externally.
  • Excellent English written and verbal communication skills.
  • Excellent listening skills; able to listen to and respond to the traveler's needs and clarify as needed.


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