Customer Service Representative

4 weeks ago


Phoenix, Arizona, United States Experis Full time
Customer Service Specialist

We are seeking a highly skilled Customer Service Specialist to join our team at Experis. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product information and answer questions about claims, processes, and warranties.
  • Input orders and ensure they are filled accurately and on time.
  • Call customers to advise of shipment delays and provide information necessary to process orders.
  • Arrange transfer of inventory from other Service Centers as needed.
  • Initiate tracers with carriers and make changes to or cancel orders/backorders.
  • Initiate file maintenance for corrections to computer's customer file and perform clerical duties such as filing invoices.
  • Fill out forms and determine changes for service requested.
  • Provide assistance to other service centers as needed and respond to questions about orders and shipments.
  • Handle all customers in a professional manner and obtain customer feedback information.
  • Adhere to all company policies and procedures.

Requirements:

  • High School diploma or GED; Associates Degree preferred.
  • Excellent customer service skills (friendly, courteous, professional, and helpful).
  • Proficient with Microsoft Windows 2000/XP Professional.
  • SAP experience strongly desired.
  • Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.
  • Ability to calculate figures and amounts.
  • Strong verbal, written, and interpersonal skills.
  • Ability to organize and prioritize work.
  • Ability to work with minimal supervision.
  • Ability to work overtime as required.
  • Strong work ethic, with focus on attendance and punctuality.

About Experis:

Experis is a leading global workforce solutions company that helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality, and Disability, and in 2022 Experis was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.



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