Customer Experience Coordinator
1 month ago
We are seeking a highly motivated and customer-focused Front End/Engagement Coordinator to join our team at HomeGoods. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience while driving customer loyalty.
Key Responsibilities:
- Promote a highly satisfied customer experience through excellent customer service and engagement
- Drive customer loyalty through programs and initiatives
- Address customer concerns and issues promptly and professionally
- Train and mentor associates on policies and procedures
- Provide recognition and constructive feedback to associates
- Maintain and monitor cash controls, including change funds
- Adhere to all labor laws and meal and break period policies
- Assign registers and coordinate breaks to ensure optimal coverage
- Audit and approve paperwork
- Maintain cleanliness, recovery, and organizational standards throughout the frontline
- Monitor frontline equipment and communicate issues to management
- Execute and adhere to company directives
- Maintain and uphold merchandising standards within the queue line
- Adhere to all operational, merchandise, and loss prevention policies and procedures
- Ensure proper and timely handling of damages and mark out of stock
- Promote a safe environment and report any safety hazards
Requirements:
- High school graduate or equivalent degree preferred
- Available to work flexible schedule, including evenings and weekends
- Able to work as a team member
- Excellent interpersonal and customer service skills
- Able to lift heavy merchandise with or without reasonable accommodations
- Able to train and provide direction to others
- Able to run a register and handle money
- Must be able to handle confidential information with discretion
- Experience as a coordinator or previous retail/supervisory experience preferred
Benefits:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
Starting pay range: $17.00 to $17.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
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