Customer Service Representative

4 weeks ago


Rockville Centre, New York, United States Mercedes-Benz of Rockville Centre Full time

We are seeking a highly skilled Customer Service Representative to join our team at Mercedes-Benz of Rockville Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and directing callers to the appropriate department. Your excellent communication skills and friendly demeanor will make a lasting impression on our customers.


Mercedes-Benz of Rockville Centre is a family-owned dealership that values its employees and strives to provide a positive work environment. We offer a range of benefits, including a 401K plan, growth opportunities, and employee vehicle purchase plans. Our team is dedicated to making every customer a customer for life, and we believe that happy employees make happy customers.


Responsibilities of the Customer Service Representative include:

  • Greeting and assisting customers in the showroom
  • Answering phone calls and directing callers to the proper department
  • Handling customer complaints diplomatically and referring complaining customers to the appropriate individual for resolution
  • Operating the telephone system
  • Communicating with callers in a professional, friendly, and efficient manner
  • Assisting managers with various clerical duties as needed

Qualifications for the Customer Service Representative position include:

  • Experience with Microsoft Office suite is a plus
  • Availability to work flexible hours on Friday, Saturday, and Sunday
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel
  • Professional personal appearance
  • Clean driving record
  • Willingness to take a pre-employment test and drug screening


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