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Client Services Coordinator

2 months ago

Prescott, Arizona, United States Prescott Animal Hospital Full time
Position Overview

Prescott Animal Hospital is seeking a dedicated Veterinary Receptionist to enhance our client service experience.

As Prescott's pioneering veterinary facility, we have spent decades committed to delivering exceptional veterinary care for a diverse range of animals. Our affiliation with the American Animal Hospital Association underscores our commitment to excellence, and our team of 11 veterinarians, supported by over 70 staff members, strives to meet the evolving needs of our clients and their pets.

Key Responsibilities:
  • Embody and promote the Core Values and Mission Statement of our organization.
  • Welcome clients and their pets warmly, ensuring a positive and solution-focused interaction.
  • Manage incoming calls with professionalism, addressing inquiries regarding animal care and veterinary services.
  • Direct calls to the appropriate personnel and ensure timely message delivery.
  • Coordinate appointment scheduling and confirm details in accordance with hospital protocols.
  • Document client interactions in medical records accurately, capturing essential details of discussions.
  • Process payments efficiently, providing clear explanations of invoices and services rendered.
  • Maintain accurate client information in our systems, ensuring all records are up-to-date.
  • Assist clients with prescription refills and provide guidance on preventative care products.

Qualifications:
  • Strong commitment to the core values of our practice.
  • Proficient in computer usage, including email and internet applications.
  • Familiarity with veterinary terminology is essential.
  • Excellent spelling and grammar skills are required.
  • Ability to navigate challenging situations with professionalism and empathy.
  • Demonstrated ability to maintain composure in high-pressure environments.
  • A genuine passion for animal care and client service.

We prioritize our values and the well-being of our team and clients.

Prescott Animal Hospital is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.