Restaurant Operations Manager

1 week ago


Murray, Kentucky, United States Mister B's Pizza & Wings Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to lead our team at Mister B's Pizza & Wings. As a Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, including front of house and back of house management.

Key Responsibilities:
  • Coordinate daily restaurant operations, ensuring seamless service and high-quality food
  • Deliver exceptional customer service, maximizing customer satisfaction and loyalty
  • Respond promptly and professionally to customer complaints and concerns
  • Regularly review product quality and research new vendors to maintain high standards
  • Organize and supervise shifts, ensuring efficient staffing and scheduling
  • Appraise staff performance and provide constructive feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations, maintaining a clean and safe environment for customers and staff
  • Manage restaurant image and suggest ways to improve it, enhancing customer experience and loyalty
  • Control operational costs, identifying measures to reduce waste and optimize efficiency
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community, engaging with customers and stakeholders
  • Recommend ways to reach a broader audience, leveraging social media and marketing strategies
  • Train new and current employees on proper customer service practices, ensuring high standards
  • Implement policies and protocols to maintain future restaurant operations
Requirements:
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with ability to recall ingredients and dishes
  • Familiarity with restaurant management software and Microsoft Excel
  • Strong leadership, motivational, and people skills
  • Acute financial management skills
  • BS degree in Business Administration; hospitality management or culinary schooling is desirable and encouraged but not required
Employee Benefits:
  • Bonuses based on profitability, health department scores, and social media ratings
  • Health Insurance (30+ hours/week average)
  • Dental Insurance (30+ hours/week average)
  • Vision Insurance (30+ hours/week average)
  • Retirement: 401(k) with Roth contributions as an option (20+ hours/week average) after 1 year of employment
  • Mister B's matches all contributions up to 4% of gross income
  • Profit Sharing (20+ hours/week average) after 1 year of employment
  • Life insurance - voluntary/supplemental (30+ hours/week average)
  • Accident Insurance - voluntary/supplemental (30+ hours/week average)
  • Cancer Insurance - voluntary/supplemental (30+ hours/week average)
  • Critical Illness Insurance - voluntary/supplemental (30+ hours/week average)
  • Workplace perks such as flexible work schedules, discounts on food, free non-alcoholic drinks, fun atmosphere
  • Paid time off: sick days and vacation days (management staff only)


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