Restaurant Operations Manager
1 week ago
We are seeking a highly skilled and experienced Restaurant Manager to lead our team at Mister B's Pizza & Wings. As a Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, including front of house and back of house management.
Key Responsibilities:- Coordinate daily restaurant operations, ensuring seamless service and high-quality food
- Deliver exceptional customer service, maximizing customer satisfaction and loyalty
- Respond promptly and professionally to customer complaints and concerns
- Regularly review product quality and research new vendors to maintain high standards
- Organize and supervise shifts, ensuring efficient staffing and scheduling
- Appraise staff performance and provide constructive feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations, maintaining a clean and safe environment for customers and staff
- Manage restaurant image and suggest ways to improve it, enhancing customer experience and loyalty
- Control operational costs, identifying measures to reduce waste and optimize efficiency
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community, engaging with customers and stakeholders
- Recommend ways to reach a broader audience, leveraging social media and marketing strategies
- Train new and current employees on proper customer service practices, ensuring high standards
- Implement policies and protocols to maintain future restaurant operations
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
- Proven customer service experience as a manager
- Extensive food and beverage knowledge, with ability to recall ingredients and dishes
- Familiarity with restaurant management software and Microsoft Excel
- Strong leadership, motivational, and people skills
- Acute financial management skills
- BS degree in Business Administration; hospitality management or culinary schooling is desirable and encouraged but not required
- Bonuses based on profitability, health department scores, and social media ratings
- Health Insurance (30+ hours/week average)
- Dental Insurance (30+ hours/week average)
- Vision Insurance (30+ hours/week average)
- Retirement: 401(k) with Roth contributions as an option (20+ hours/week average) after 1 year of employment
- Mister B's matches all contributions up to 4% of gross income
- Profit Sharing (20+ hours/week average) after 1 year of employment
- Life insurance - voluntary/supplemental (30+ hours/week average)
- Accident Insurance - voluntary/supplemental (30+ hours/week average)
- Cancer Insurance - voluntary/supplemental (30+ hours/week average)
- Critical Illness Insurance - voluntary/supplemental (30+ hours/week average)
- Workplace perks such as flexible work schedules, discounts on food, free non-alcoholic drinks, fun atmosphere
- Paid time off: sick days and vacation days (management staff only)
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