Lead Telehealth Nurse

5 days ago


Boynton Beach, Florida, United States NYU Langone Health Full time
Job Summary

We are seeking a highly skilled and experienced Lead Telehealth Nurse to join our team at NYU Langone Health. As a key member of our Clinical Access Center, you will be responsible for providing exceptional patient care and leading a team of telehealth nurses.

Key Responsibilities
  • Collaborate with the Telehealth Nurse Manager to develop and implement daily assignments for the team.
  • Monitor message volumes and adjust staffing and assignment changes as needed.
  • Keep the team updated on staffing changes, provider outages, and other updates for sites within assigned regions or specialty.
  • Support the implementation of new departmental policies, procedures, and workflows.
  • Provide staff re-education as needed related to policies, procedures, and workflows.
  • Act as first-line assistance for staff issues related to questions, patient issues, and immediate problems.
  • Review and QA issues or cases forwarded by the sites within assigned regions, and review outcomes with the Telehealth Nurse Manager and Telehealth Nurse as appropriate.
  • Act as a liaison between the team and the Nurse Manager for issues or questions related to working with sites within the assigned region.
  • Maintain timesheets for telehealth nurses within the assigned teams – ensure that payroll is accurate for Nurse Manager approval.
Requirements
  • Bachelor of Science in Nursing degree.
  • 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, with subject matter experience within the assigned specialty.
  • Unrestricted Registered Professional Nursing license in New York State and Florida.
  • Ability to demonstrate critical thinking and independent thinking.
  • Excellent time management, organizational, and prioritization skills.
  • Ability to collaborate and communicate with all levels within an organization.
  • Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically.
  • Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic.
  • Excellent customer service skills.
Preferred Qualifications
  • Previous endocrinology experience and knowledge of various endocrinology conditions, particularly diabetes (Type 1 and Type 2).


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