Client Success Specialist

4 weeks ago


Green Bay, Wisconsin, United States PracticeTek Full time
Job Description

We are seeking a dedicated and proactive Customer Success Specialist to join our team at PracticeTek. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with customers.
  • Customer Success Planning: Develop and execute success plans tailored to each customer's goals, tracking progress and ensuring they receive value from our products.
  • Issue Resolution: Proactively identify and resolve customer issues and concerns, coordinating with internal teams such as Support, Sales, and Product to ensure timely and effective solutions.
  • Product Expertise: Maintain an in-depth understanding of our products and services, staying up-to-date with new features and enhancements. Provide customers with product knowledge and technical support.
  • Customer Feedback: Gather and analyze customer feedback to inform product development, service improvements, and company strategies.
  • Reporting & Metrics: Monitor key performance indicators (KPIs) related to customer success, such as customer satisfaction.
Qualifications:
  • Experience: 2+ years of experience in customer success, account management, or a related field, preferably in a SaaS or technology company.
  • Education: High School Diploma or GED. Associate's degree or Bachelor's degree in Business, Marketing, Communications, or a related field is a plus.
  • Skills:
    • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
    • Excellent problem-solving and critical-thinking abilities.
    • Ability to manage multiple accounts and projects simultaneously.
    • Technical aptitude and a willingness to learn new software and systems.
Key Attributes:
  • Customer-Centric Mindset: A passion for helping customers succeed and a commitment to delivering exceptional service.
  • Proactive & Driven: A self-starter who can anticipate customer needs and take initiative to address them.
  • Team Player: Collaborative approach to working with cross-functional teams and a willingness to contribute to a positive company culture.

PracticeTek and its family of companies is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity.



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