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Remedy System Administrator

2 months ago

Quantico, Virginia, United States Gunnison Consulting Group Inc Full time
Job Overview

We are looking for a dedicated and client-focused professional to provide support for our esteemed US Marine Corps client.

Key Responsibilities:

  • Diagnosing and resolving incidents and issues within the Remedy System as required.
  • Analyzing logs and system performance in accordance with established protocols; documenting irregularities through the incident management framework.
  • Executing patching and deployment tasks.
  • Ensuring the correct and effective utilization of the system and data through configuration, maintenance, troubleshooting, and report generation.
  • Assisting in the deployment of system enhancements aimed at boosting system reliability and performance.
  • Handling standard requests such as report generation, foundational data updates, and system oversight.
  • Engaging in BMC AR System and BMC ITSM Development utilizing Developer Studio.
  • Experience with Smart Reporting or Helix Dashboards, including the creation of reports and dashboards using data from the ITSM system and other sources.
  • Managing BMC ITSM Suite installations, upgrades, and troubleshooting efforts.
  • Navigating Windows Server OS.

Essential Qualifications:

  • Over 5 years of direct experience in Remedy development and administration.
  • Proficiency in utilizing BMC Remedy logs and development studio to troubleshoot intricate workflow challenges.
  • Capability to collaborate with BMC for resolving complex workflow issues.
  • Experience in coordinating large-scale Remedy migration, upgrade, and development initiatives.
  • Adept at reviewing complex customer functional requirements and determining deployment strategies in Remedy.
  • Ability to produce high-quality technical documentation.
  • Possession of Security + CE certification.

Preferred Qualifications:

  • Familiarity with Redhat OS navigation.
  • Experience with BMC DWP and DWP Catalog (Linux) installation and troubleshooting.
  • Knowledge of BMC Remedy Single Sign On (RSSO) installation and troubleshooting.
  • Experience with Smart Reporting installation and troubleshooting.
  • BMC Professional Certification in AR System, DWP, Helix ITSM, or Innovation Studio.

Educational Background: A Bachelor's degree in Computer Science or a related field is preferred but not mandatory.

Clearance Requirement: Current DOD Secret Clearance is necessary.

Why Choose Gunnison?

  • We engage in ambitious projects that require innovative thinking and creativity.
  • Quality is our utmost priority.
  • Our employee benefits are competitive within the Washington, D.C. metropolitan area.
  • We foster a strong sense of camaraderie as we continue to expand.
  • We are experiencing rapid growth, offering exceptional opportunities for individual professional development.
  • We prioritize long-term careers over filling immediate positions.

Employee Benefits:

Our benefits package is designed to meet or exceed those offered by other companies in the Washington, D.C. metropolitan area, including:

  • Bonuses and profit-sharing opportunities.
  • 401k matching contributions.
  • Annual training and certification allowance of $2,500.
  • Three weeks of personal leave in the first year (160 hours can roll over annually).
  • Five days of Flex-Time-Off each year.

Gunnison Consulting Group is an Equal Opportunity/Affirmative Action Employer. Candidates must be eligible for employment in the United States. We are currently unable to sponsor candidates.

Since 1994, Gunnison Consulting Group has been dedicated to serving the greater Washington, D.C. metro area, focusing on our clients' most ambitious technology projects. By fostering a culture that empowers our customers and employees to achieve beyond their expectations, we have thrived for over 25 years.