Customer Experience Representative
5 days ago
Join Enterprise Mobility Inc, a leading provider of car rental services, as a Customer Experience Representative at the Cleveland Hopkins Airport. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for all customers.
Key Responsibilities:- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance, including directions, maps, and local area information
- Answer incoming calls for reservations, rate quotes, and general questions
- Assist with assessing the condition of rental vehicles upon return
- Notify management of any known customer or vehicle problems
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Minimum of 1 year of customer service experience
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
- Authorized to work in the United States and not require work authorization sponsorship
Enterprise Mobility Inc is an equal opportunity employer, committed to diversity and inclusion. We value people of all backgrounds and strive to create a workplace that is welcoming and inclusive. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [insert email address].
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