Customer Experience Representative

5 days ago


Cleveland, Ohio, United States Enterprise Mobility Inc Full time
Customer Experience Representative Opportunity

Join Enterprise Mobility Inc, a leading provider of car rental services, as a Customer Experience Representative at the Cleveland Hopkins Airport. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for all customers.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance, including directions, maps, and local area information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Assist with assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
Requirements:
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum of 1 year of customer service experience
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • Authorized to work in the United States and not require work authorization sponsorship
About Us:

Enterprise Mobility Inc is an equal opportunity employer, committed to diversity and inclusion. We value people of all backgrounds and strive to create a workplace that is welcoming and inclusive. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [insert email address].



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