Customer Service Representative

2 weeks ago

Las Vegas, Nevada, United States Valauna Knight-Brown - State Farm Agent Full time
Job OverviewAs a valued member of the Valauna Knight-Brown - State Farm Agent team, you will play a critical role in delivering exceptional customer experiences that drive the growth and success of our insurance agency. Your attention to detail, strong communication skills, and passion for helping others make you an ideal fit for this position.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and policy information requests.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption.
  • Process insurance claims and follow up with clients to ensure timely resolution and satisfaction.
  • Maintain accurate records of customer interactions, leveraging data to inform business decisions and improve customer outcomes.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders.
  • Detail-oriented and able to multitask, with a focus on delivering high-quality results in a fast-paced environment.
  • Previous customer service experience preferred, with a proven track record of success in resolving complex customer issues.
  • Bilingual Spanish skills a plus, enabling you to serve a broader range of clients and communities.
What We Offer
  • A competitive salary and bonus structure, reflecting your value to our team and our agency's success.
  • A comprehensive benefits package, including license reimbursement, 401(k), and paid time off, to support your well-being and career growth.
  • Opportunities for advancement and professional development, empowering you to reach your full potential and achieve your career goals.

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