Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Check City. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting our financial services to customers.
Key Responsibilities:
- Provide outstanding customer service and resolve customer complaints in a professional and courteous manner.
- Utilize a series of verification and risk management processes to underwrite loans and cash checks.
- Compute interest and service charges, and explain our retail products and services to customers.
- Maintain a balanced cash drawer and perform clerical tasks such as data entry, filing, and phones.
- Perform general cleaning duties as assigned and resolve problems or discrepancies concerning customers' transactions.
Requirements:
- High school diploma or equivalent required.
- Excellent verbal communication and active listening skills.
- Computer literacy and the ability to type a minimum of 25 wpm and 10-key.
- Good judgment and intermediate problem-solving skills.
- Ability to work any shift between 6:30am-11:30pm with no scheduling restrictions.
Benefits:
- Competitive hourly rate of $15.00 to $17.00 per hour.
- Medical, dental, and vision benefits.
- Paid training and advancement opportunities.
- 401k with company match.
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