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Transportation Operations Manager

4 weeks ago

Reston, Virginia, United States FirstFour Staffing Full time

FirstFour Staffing is seeking a skilled Transportation Operations Manager to join their team in Mobile.

Key Responsibilities

  • Manage and coordinate transportation operations, including scheduling, dispatching, and providing administrative support.
  • Oversee office activities, train staff, and manage costs to ensure efficient operations.
  • Promptly answer calls from internal and external customers regarding transportation needs.
  • Coordinate and organize daily dispatch activities, including assigning tasks to team members.
  • Dispatch calls to drivers, balancing cost and speed of response.
  • Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Maintain accurate records and documentation of dispatch activities.
  • Assist in selecting, training, and disciplining employees.
  • Develop and maintain a strong working knowledge of accounting procedures.
  • Maintain open communication with vendors and internal customers.
  • Resolve escalated customer and employee calls and issues in a timely manner.
  • Prepare reports for management as needed.
  • Provide on-call dispatching services.
  • Abide by all federal, state, and local laws, including transportation rules and safety regulations.

Requirements

  • A minimum of two to four (2-4) years as a dispatcher required.
  • A minimum of three to five (3-5) years of management experience required.
  • Previous verifiable experience handling duties in the passenger transport business.
  • Previous experience in the marine agency field helpful but not required.
  • Possess good organization skills and ability to multi-task procedural and project management tasks.
  • Working knowledge of Microsoft Office Suite, including Outlook, Excel, and Word.
  • Strong written and verbal skills to communicate with all levels of the organization.
  • Type and talk simultaneously, having excellent phone and email communication skills.
  • Must be able to work daily on-call as needed, including some weekends and holidays.
  • Available after hours, on-call basis as scheduled.
  • High School Diploma or GED required.