Customer Service Representative Associate Complex Scheduler

2 weeks ago


Grand Rapids, Michigan, United States Spectrum Health System Full time
Job Summary:

As a Customer Service Representative Associate Complex Scheduler at Spectrum Health System, you will play a vital role in assisting and educating members, employer groups, providers, colleagues, and/or agents of health plan benefits. Your primary responsibility will be to facilitate and resolve problems, understand claims, billing and coding, and provide exceptional customer service.

Key Responsibilities:
  • Assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits.
  • Facilitate and resolve problems related to health plan benefits.
  • Understand claims, billing, and coding processes.
  • Provide exceptional customer service and support.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Knowledge of health insurance and benefits.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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