Referral Coordinator

6 days ago


San Diego, California, United States NeueHealth Full time
Job Title: Referral Coordinator

The Referral Coordinator plays a vital role in ensuring seamless care coordination and effective member co-management for behavioral and non-behavioral practitioners. This position collaborates with clinical team members to evaluate potential over and under utilization of specialty services based on clinical protocols.

Key Responsibilities:
  • Prioritize assigned patient cohorts to ensure specialty referral completion and ensure stat and expedited referrals are completed based on timeliness standards.
  • Schedule patients and notify them of appointment information, including date, time, location, etc.
  • Ensure missed specialty appointments are rescheduled and communicated to the physician/clinician.
  • Ensure specialist notifications of referral status.
  • Complete exchange of information by retrieving and ensuring upload of specialty consultation and follow-up notes.
  • Complete documentation based on standardized documentation; to include, but not limited to location, notification of specialist, notification of patient, status of appropriateness reviews.
  • Enter all Inpatient and Outpatient elective procedures in EMR and contacts specialist for post-procedure referral needs.
  • Follow up on all Home Health and DME orders to ensure patient receives services ordered.
  • Complete appropriateness review based on clinical protocols and appropriately refers to Nurse or Medical Director.
  • Address referral-based phone calls for Primary Care Physicians panel and completes phone messages timely.
  • Facilitate escalation of denied referrals to the clinical team for appeal reviews.
Requirements:
  • High School Diploma.
  • Minimum 2 years of experience in medical management.
  • Capacity to interpret health plan benefit decisions.
  • Certification as a Medical Assistant preferred.
  • High level of critical thinking and problem-solving skills.
  • Strong work ethic and overall positive attitude.
  • Effective communication skills including verbal and written.
  • Ability to manage time effectively, understand directions, and work independently in a fast-paced environment.
  • Demonstrated flexibility, organization, and self-motivation.
  • Highly adaptable to change.

NeueHealth is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $19.17-$28.75 Hourly, as well as a comprehensive benefits package, including health insurance, life and disability benefits, a 401(k) savings plan with match, Paid Time Off, and paid holidays.


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