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IT Service Delivery Manager

2 months ago

Richmond, Virginia, United States VTAL TECHNOLOGY SOLUTIONS LLC Full time
Service Manager Job Description

We are seeking a skilled Service Manager to join our team at VTAL TECHNOLOGY SOLUTIONS LLC. The successful candidate will be responsible for utilizing ITIL principles to gather requirements, identify customer demand, and develop services that leverage our existing expertise and infrastructure.

Key Responsibilities:
  • Develop and implement service management strategies to meet customer needs and improve service delivery.
  • Collaborate with cross-functional teams to identify and prioritize service improvements.
  • Design and deliver training programs to enhance service management skills and knowledge.
  • Monitor and analyze service performance metrics to inform service improvement initiatives.

Requirements:

  • Proven experience in service management, preferably in an ITIL environment.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.