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County Social Services Case Manager
2 months ago
Thank you for considering a career opportunity with the Commonwealth of Pennsylvania. Our mission is to ensure that every individual we assist has access to a supportive network of family, friends, advocates, and essential services to lead a fulfilling life within our community.
This role is for County Social Services Case Managers who will establish trust and professional relationships with clients of all ages and their families. A case manager acts as an advocate for clients, oversees the provision of services, connects individuals to necessary resources, fosters social support systems, and promotes self-advocacy.
Full-time positions come with comprehensive benefits, including healthcare coverage, a pension plan, a student loan reimbursement program, flexible spending accounts, and paid holidays. We prioritize work/life balance with a combination of remote and on-site work schedules for certain roles. The Commonwealth of Pennsylvania is a family-oriented agency offering paid time off, sick leave, an employee assistance program, and family medical leave.
Join us in our commitment to serving the community
JOB RESPONSIBILITIES
This professional role is accountable for delivering case management services to individuals who meet the criteria for developmental delays, mental health challenges, and/or intellectual disabilities.
The responsibilities include:
- Monitoring, linking, and assessing services.
- Connecting clients to additional services and making referrals as necessary.
- Providing regular direct contact and face-to-face case management services.
- Meeting productivity standards established for the program.
- Coordinating and leading meetings to create individualized service plans with the involvement of clients and/or their families.
- Maintaining accurate records in computerized databases and adhering to state, federal, and agency regulations.
- Providing crisis intervention services when required.
- Collaborating with agency staff, supervisors, other service providers, and community resources as needed.
- Assisting clients with transportation services or providing transport to appointments when necessary.
- Participating in meetings, training sessions, and other required activities.
- Occasionally covering responsibilities in other counties as assigned.
- Performing other related duties as required.
Work Schedule and Additional Information:
- Full-time employment.
- Standard work hours are 8:00 am to 4:00 pm, Monday to Friday, with a 30-minute lunch break.
- Occasional overtime may be necessary to complete projects or address urgent needs.
- Hours may be adjusted to accommodate client needs.
- This position requires training upon hire, with a probationary period of six months.
- New employees may qualify for a hybrid work model after three months of employment.
Minimum Experience and Training Requirements:
- Two years of experience as a County Social Services Aide 3 and two years of college coursework including 12 credits in sociology, social welfare, psychology, gerontology, criminal justice, or related fields; or
- A bachelor's degree supplemented by 12 college credits in relevant social sciences; or
- An equivalent combination of experience and training that includes 12 college credits in social sciences and one year of experience in a similar case management role.
Other Requirements:
- PA residency requirement is currently waived for this position.
- Ability to perform essential job functions is necessary.
- Successful completion of a background investigation is required.
- This position is subject to the provisions of the Older Adult Protective Services Act and the Child Protective Services Law, necessitating satisfactory criminal history reports.
Application Process:
- Resumes and cover letters will not be reviewed; eligibility must be demonstrated through the application.
- Applicants claiming education must provide college transcripts.
- Applications must be submitted by the closing date; late submissions will not be accepted.
- Failure to meet application requirements may result in disqualification.
Veterans:
- Employment preference is provided for qualified veterans in accordance with Pennsylvania law.
Accommodations:
- If you require accommodations due to a disability, please communicate your needs during the interview process.
The Commonwealth is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals.