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Route Operations Supervisor

2 months ago

Redding, California, United States Alsco Full time

Classification:
Non-Exempt

DOE: $24 - $26 hourly

Alsco Uniforms has been a pioneer in the uniform and linen rental sector since 1889, evolving into a global leader serving over 350,000 clients across 13 nations. Our mission is to enhance every facet of the customer experience, ensuring we meet their diverse needs effectively.

Our workforce is the cornerstone of Alsco Uniforms. With a rich history of financial stability, ongoing improvement, and exceptional customer service, we are in search of motivated professionals eager to advance within our organization. We are excited to discuss how you can contribute to our diverse team and how your dedication will be rewarded with competitive compensation, benefits, and continuous career growth.

Position Overview:
The Route Operations Supervisor plays a vital role in the Service Department, focusing on delivering outstanding customer service consistently while assisting in the management of route districts. This position reports directly to the District Manager.

Our full-time employees benefit from:

  • 401K Plan with Company Match
  • Medical, Dental, Vision, FSA/HSA
  • Life Insurance, Disability Insurance
  • Paid Time Off, Sick Leave, Holidays
  • Choice of Global Cash Card or Direct Deposit
  • Career Advancement Opportunities
  • Learning & Development Programs
  • Inclusive and Diverse Work Environment

Key Responsibilities:
- Foster a productive team environment within the district through ongoing training, regular meetings, daily check-ins, and building strong relationships with Route Service Representatives (RSRs).
- Support the District Manager in ensuring customer loyalty and exceptional service through customer interactions, audits, new installations, and effective problem-solving.
- Lead the district towards success by communicating changes and policies, evaluating route organization, and maintaining a professional image.
- Ensure adherence to company policies and procedures, including safety and service standards, while evaluating service processes and providing recommendations.
- Fulfill general route responsibilities as needed, safely operating company vehicles in compliance with applicable laws and policies.
- Contribute to retention and growth through sales initiatives, promotions, and maintaining strong customer relationships.
- Perform higher-level responsibilities of an RSR with a managerial perspective, assessing route and RSR performance.
- Execute the duties of a Route Relief/Utility RSR as required.
- When operating a route, engage in upselling, cross-selling, and sampling all service lines or products to ensure a profitable product mix while monitoring competitive activities.

Additional Responsibilities:
- Collaborate with and support other service personnel as directed.

Qualifications:
- Valid Driver's License and a minimum age of 21 years.
- Clean driving record, free from chargeable accidents or violations.
- Proven customer service and route sales skills.
- Strong verbal and written communication skills in English, with the ability to comprehend and follow directions effectively.
- Ability to recognize product colors, sizes, and types, and perform basic arithmetic accurately.
Education:
- High School diploma or equivalent experience.

Travel Requirements:
- Frequent travel within the branch area.

Work Environment:
- Operating vehicles on public roads, working in and out of customer locations, and in loading areas of a typical industrial laundry facility.

Physical Demands:
- Activities include sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, and hearing.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.