Medical Equipment Specialist

12 hours ago


O'Fallon, Missouri, United States Rotech Healthcare Full time
About Rotech Healthcare

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by delivering high-quality medical products and services through hundreds of locations across 45 states.

Job Summary

We are seeking a dedicated Customer Service Technician to join our team. In this position, you will be responsible for delivering, setting up, and maintaining medical equipment, oxygen, and supplies, as well as providing customer service to patients and referral sources.

Key Responsibilities
  • Deliver and set up medical equipment and supplies at patient homes
  • Provide customer service to patients and referral sources over the phone and in-person
  • Assist with updating respiratory grids and coordinating verification of insurance coverage information
  • Develop and maintain working knowledge of current products and services offered by the company and all applicable governmental regulations
  • Educate patients and caregivers on the safe use and maintenance of delivered items
  • Maintain assigned company vehicle in a clean and safe working condition
  • Perform other duties as assigned
Requirements
  • High school diploma or GED equivalent, required
  • Experience with medical equipment, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Benefits
  • 401k
  • Medical, Dental, and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)


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