Customer Experience Associate

3 weeks ago


Sandusky, Ohio, United States Michaels Stores Full time
{"title": "Customer Experience Representative", "content": "

At Michaels Stores, we're committed to delivering an exceptional customer experience. As a Customer Experience Representative, you'll play a key role in helping customers find what they're looking for and providing a fast and friendly checkout experience.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, maintaining a high level of cash handling standards.
  • Engage customers on the benefits of our Rewards program and complete enrollments.
  • Participate in merchandise recovery and maintenance, ensuring a well-merchandised and in-stock store.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.

Requirements:

  • Previous retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment:

Public retail store setting, with all public areas climate-controlled. Some stock rooms may not be climate-controlled, and some outdoor work may be required.

Michaels Stores is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We're here for all Team Members and all Makers to create, innovate, and be better together.

", "lang_code": "en-US"}

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