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Assistant Branch Manager

2 months ago

Sandusky, Ohio, United States Civista Bank Full time
Job Summary

Civista Bank is seeking an experienced Assistant Branch Manager to lead our team in delivering exceptional customer service and driving sales growth. As a key member of our branch team, you will be responsible for overseeing daily activities, coaching and managing staff, and building strong relationships with customers.

Key Responsibilities
  • Customer Service and Sales
    • Provide exceptional customer service and build strong relationships with customers to drive sales growth and customer satisfaction.
    • Assess customer needs and recommend products and services to meet those needs.
  • Team Leadership
    • Coach and manage a team of branch staff to achieve sales excellence and deliver world-class customer service.
    • Develop and implement strategies to improve team performance and customer satisfaction.
  • Operational Management
    • Oversee daily branch operations, including opening and closing procedures, and ensure compliance with bank policies and procedures.
    • Manage branch staffing, including scheduling and performance management.
  • Business Development
    • Develop and implement strategies to drive sales growth and customer acquisition.
    • Build relationships with community leaders and organizations to promote the bank's products and services.
Requirements
  • Education and Experience
    • Associate's or Bachelor's degree in Business Administration or related field.
    • 2-3 years of experience in retail or branch banking environment.
  • Skills and Qualifications
    • Strong leadership and coaching skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Knowledge of bank products and services.
Working Conditions

The work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and driving sales growth. The ideal candidate will be able to work in a team environment, prioritize multiple tasks, and maintain a high level of productivity in a fast-paced environment.