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Community Experience Coordinator

2 months ago

Pacific Beach, Washington, United States Seabrook Hospitality Full time
Job Summary

Seabrook Hospitality is seeking a highly organized and detail-oriented individual to fill the role of Hospitality Zone Manager. This position is responsible for overseeing the daily operations of a designated zone within our community, ensuring the highest standards of cleanliness, maintenance, and guest satisfaction.

Key Responsibilities
  • Zone Management
    • Act as the primary point of contact for property owners within the designated zone, responding promptly to inquiries and addressing concerns.
    • Build and maintain strong relationships with property owners to foster trust and satisfaction.
  • Property Inspections
    • Conduct thorough inspections of rental properties post-departure to assess cleanliness, functionality, and any required maintenance.
    • Perform pre-arrival inspections to ensure properties are guest-ready, addressing any issues promptly.
  • Maintenance and Repair
    • Coordinate necessary repairs or cleaning services as needed to prepare the property for incoming guests.
    • Manage maintenance technicians, assigning tasks and overseeing timely completion of repairs and upkeep of properties.
  • Team Leadership
    • Cultivate a positive work environment by providing effective leadership, support, and guidance to team members.
    • Implement and inspect quality control measures to uphold the standard of cleanliness and maintenance across all properties.
  • Communication and Reporting
    • Communicate effectively with the guest services team to ensure accurate scheduling and preparation for guest arrivals and departures.
    • Maintain detailed records of property inspections, maintenance activities, and owner communications.
    • Generate reports as needed to track property status and ensure compliance with company standards.
Requirements
  • Education and Experience
    • Bachelor's degree or relative experience in Business, Hospitality, or a related field preferred.
    • Proven experience in hospitality management, property management, or related field.
  • Skills and Abilities
    • Strong organizational and time-management skills with the ability to prioritize tasks effectively.
    • Excellent communication and interpersonal skills, with the ability to interact professionally with property owners, guests, and team members.
    • Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance.
  • Language and Certifications
    • Fluency in both English and Spanish (written and verbal) is preferred.
    • CVRI and CVRHP certifications preferred.
Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Basic Life Insurance
  • Voluntary Life, Critical Illness, and Accident Insurance
  • Paid Time Off
  • Employee Assistance Program
  • Teladoc Virtual Services
  • Tuition Reimbursement
  • Discounts and Rental Credits