Healthcare Customer Service Representative

2 weeks ago


Tulsa, Oklahoma, United States Trinity Employment Specialists Full time
Job Overview

Temporary Position: Patient Service Representative for Immunization Clinic

Company: Trinity Employment Specialists

Schedule: Monday to Friday | 8:00 AM - 5:00 PM | Compensation: $16.50/hour

This role involves working at a large facility focused on immunization services. The position is expected to run for a limited duration.

Key Responsibilities:

  • Assist patients in navigating healthcare services and understanding relevant policies.
  • Facilitate communication among patients, their families, medical personnel, and administrative staff.
  • Conduct interviews with patients or their representatives to identify care-related issues.
  • Guide patients to suitable healthcare services or resources.
  • Maintain an updated knowledge of community resources available to patients.
  • Clarify policies, procedures, or services to patients using both medical and administrative expertise.
  • Address and resolve patient inquiries or complaints by coordinating with the appropriate medical staff.
  • Engage in continuous education and professional development to stay informed about industry advancements.
  • Create and distribute informational materials such as newsletters or brochures for patients and medical staff.
  • Provide training or consultation to volunteers or staff on relevant topics including patient rights and guest relations.
  • Assess patients' financial capabilities to determine applicable charges.
  • Research and share insights regarding legal liabilities, risk management, and quality of care.
  • Collect and analyze data on patient interactions and institutional challenges, recommending improvements as necessary.
  • Educate patients on the use of home healthcare equipment.

Trinity Employment Specialists is committed to equal opportunity employment.

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