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Healthcare Customer Service Representative

2 months ago

Tulsa, Oklahoma, United States Ardent Health Full time
Position Overview

We are seeking a dedicated Patient Services Representative (PSR) to provide exceptional support in a healthcare environment.

Key Benefits:

Our commitment to our employees includes:
  • Comprehensive medical, vision, and dental insurance, along with health savings accounts and flexible spending options.
  • Competitive compensation, generous paid time off, and a 401k retirement plan with company contributions.
  • Access to an employee assistance program and additional benefits.
About Us:

Our organization is a prominent multi-specialty medical group with a diverse team of healthcare professionals across various specialties. We believe in a collaborative approach to healthcare, valuing each team member's contributions and fostering an environment of respect and compassion.

Key Responsibilities:
  • Greet patients and visitors warmly, ensuring a positive experience.
  • Manage incoming calls, schedule and cancel appointments, and relay messages accurately.
  • Verify patient information during visits and maintain updated records.
  • Process patient accounts by collecting and entering personal, financial, and insurance details into our system.
  • Handle payments for co-pays and outstanding balances efficiently.
  • Perform accurate data entry, including coding and balancing financial transactions.
  • Ensure a clean and professional waiting area and workspace.
  • Maintain confidentiality of patient information and adhere to privacy regulations.
  • Exhibit strong verbal and written communication skills.
Qualifications:

Required:
  • High School Diploma or equivalent.
  • Compliance with all relevant policies and regulations to ensure patient safety.
Preferred:
  • Experience in customer service roles.
  • Familiarity with medical office operations.