Field Service Technician I
2 weeks ago
The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world.
Leveraging our portfolio, core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.
As a Field Service Technician I, you will travel to various customer sites domestically and internationally as required, performing customer support activities involving the installation, modification, and repair of complex equipment and systems.
Key responsibilities include conducting on-site installation and testing of equipment to ensure proper working order, isolating equipment start-up malfunctions and taking corrective action, and managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
You will also work in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites.
Additional responsibilities include accepting and updating work order in CRM systems such as Salesforce, Maximo, and GURU for our customers.
Basic Qualifications:
- Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
- Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
- Minimum of 2 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
- Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork
- Must be responsive to all customer issues at all times
- Must be willing & able to travel at short notice
- Must be able to pass an in-depth background check (TSA eQIP)
Preferred Qualifications:
- Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
- Excellent customer service skills and the ability to handle stressful situations
- Self-motivated, reliable, and accountable individual
- Must be able to lift/carry 50 lbs.
- Must be able to push/pull 200 lbs.
- Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
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