Customer Service Representative

2 days ago


Onalaska, Wisconsin, United States Festival Foods Full time
**About Festival Foods**

Festival Foods is a Wisconsin family- and employee-owned grocer committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

**Job Overview**

We are seeking a Customer Service Representative to join our team and provide outstanding service to our customers (guests). As a key part of our retail and grocery store team experience, you'll ensure every shopper leaves ready to return again.

As a Customer Service Representative, you will be at the forefront of our customer service efforts, ensuring each guest has a pleasant and efficient shopping experience. Your responsibilities will include:

  • Engaging with Guests: Engage in friendly conversations, make eye contact, and ensure every guest feels welcome and valued.
  • Efficient Transactions: Scan grocery items, process sales efficiently, and handle monetary transactions with care.
  • Bagger Operations: Bag items thoughtfully to ensure products reach their destination in the condition they left our store.
  • Maintaining Awareness: Stay informed about all promotions and advertisements to assist guests effectively.
  • Maintaining Order: Keep your register station neat and well-stocked with necessary supplies.
  • Communication: Relay guest requests to the Guest Services leadership team as needed to ensure guest satisfaction.
**What We're Looking For**

To excel in the Customer Service Representative role at Festival Foods, you should have:

  • Customer Service Skills: Ability to engage with guests and provide outstanding service.
  • Retail Experience: Ability to process information and merchandise transactions and handle cash and media at registers.
  • Communication: Strong ability to communicate effectively with both customers and team members.
  • Accuracy: Ability to read, count, and write accurately to ensure precise transactions.
**Benefits Overview**

We offer a competitive hourly rate of $12-$15 per hour, depending on experience. Additionally, we provide an industry-leading 15% off your grocery purchases for you and your immediate household, weekly pay, premium pay for select hours, two-week advanced scheduling, vision and dental insurance, support for total well-being, and retirement savings plans.



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