Airport Operations Manager

2 weeks ago

Seattle, Washington, United States XWELL Full time
Job Title: Station Manager

XWELL is a pioneering force in promoting health and wellness for airport travelers, boasting two decades of unwavering dedication and continuous expansion.

As a leading travel, health, and wellness brand, we are revolutionizing the approach to well-being in the dynamic airport environment.

Our commitment is steadfast, and our XpresTest team plays a pivotal role by partnering with the U.S. Centers for Disease Control and Prevention (CDC).

Our collaborative efforts extend beyond COVID-19 variant detection, encompassing the comprehensive detection and sequencing of 30 different pathogens that could potentially be introduced into the U.S. by international travelers.

Key Responsibilities:Budget Adherence:
  • Manage the budget for the designated location.
  • Monitor and control expenses, labor costs, and financial performance to meet budgetary targets.
  • Identify cost-saving opportunities and recommend adjustments when necessary.
Inventory Control and Ordering:
  • Oversee inventory management to maintain optimal stock levels and minimize waste.
  • Implement efficient ordering processes to ensure adequate inventory levels.
  • Work to standardize purchasing practices to optimize savings.
Staff Training and Development:
  • Lead the training and development of the location's staff.
  • Develop training programs and resources to enhance employee skills and knowledge.
  • Ensure that employees are well-equipped to deliver exceptional service to participants.
KPI Monitoring:
  • Regularly monitor key performance indicators (KPIs) for the location, including participant numbers, target countries, data completeness, and operational efficiency.
  • Analyze KPI data to identify trends, successes, and areas for improvement.
  • Develop action plans to address performance gaps.
Initiative Implementation:
  • Implement new initiatives, processes, and policies introduced by the Area Manager or Sr. Program Director.
  • Collaborate with assistant managers and employees to ensure seamless integration.
  • Monitor and report on the effectiveness of new initiatives, recommending adjustments as necessary.
Team Leadership:

Lead, mentor, and provide guidance to the location's team, fostering a positive work environment that promotes collaboration, motivation, and accountability.

Address employee concerns and conflicts to maintain a professional workplace.

Communication and Reporting:
  • Maintain clear and open communication with the Area Manager, Sr. Program Director, and other relevant stakeholders.
  • Provide regular reports on performance, KPIs, and the status of new initiatives.
Compliance:
  • Adhere to all regulations and policies related to station operations.
  • Maintain confidentiality regarding participants' information.
  • Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
  • Follow XWELL policies and procedures related to health and safety.
Requirements:
  • Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of airport travelers.
  • Proven experience in management and operations.
  • Strong financial acumen and budget management skills.
  • Exceptional leadership, problem-solving, and decision-making abilities.
  • Excellent communication, interpersonal, and negotiation skills.
  • Proficiency in data analysis and reporting.
  • Ability to adapt to change and drive continuous improvement.
  • Detail-oriented, naturally inquisitive, and a proactive problem solver.
Preferred Qualifications:
  • Previous experience in customer service and hospitality.
  • Knowledge of HIPAA regulations.
Benefits:
  • Competitive Salary
  • Medical, Dental, Vision, and voluntary coverage programs
  • 401K with Corporate Match
  • Generous PTO Plan
  • Tuition Reimbursement Program

XWELL is committed to shaping the future of health and wellness in the dynamic world of airport travel, ensuring the health and safety of our nation.

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