Legal Intake Coordinator
4 weeks ago
Rubenstein Law, P.A. is seeking a highly skilled Intake Specialist to join our team. As a key member of our client onboarding process, you will be responsible for managing the intake of new clients, ensuring a seamless and efficient experience for our clients.
Key Responsibilities
- Conduct phone consultations with potential new clients to gather information and process case sign-ups.
- Assist clients with questions and concerns related to their case sign-up process.
- Coordinate clinic appointments for new clients and review potential new case leads.
- Ensure all case intake legal documents are processed, signed, and executed properly.
- Routinely handle a high volume of phone calls with tact and empathy.
Requirements and Qualifications
- Strong communication and organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Customer service or call center experience preferred.
- Bilingual (English/Spanish) required.
Benefits
- Paid Time Off (PTO) plus 8-paid holidays.
- Staff and Attorney bonuses.
- Medical Benefits (Health, Dental, Vision, STD & LTD, and other medical coverages).
- Group and Optional Life insurance.
- 401(k) with company matching.
Work Schedule
Available shifts: Tuesday-Saturday or Sunday-Thursday.
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