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Healthcare Business Operations Manager

2 months ago


Westborough Massachusetts, United States Westborough Behavioral Healthcare Hospital Full time
Position Title: Healthcare Business Operations Manager

Employment Type: Full-Time Exempt Position

Benefits:
• 401K
• Health Insurance
• Dental and Vision Insurance
• Health Savings Account
• Employee Discount Program
• Employee Assistance Program
• Paid Time Off
• Tuition Reimbursement

Job Overview:

The Healthcare Business Operations Manager oversees all functions related to the business office, including patient admissions, financial counseling, data management, and eligibility assessments.


Key Responsibilities:

• Direct and manage all patient registration activities to ensure accurate and timely data entry into the system.

• Conduct interviews with patients and their families to gather essential personal and financial information, confirming eligibility for both inpatient and outpatient services.

• Ensure that all charge capture processes, including ancillary charges, are accurately recorded and posted to patient accounts promptly.

• Review daily reports on out-of-pocket collections to ensure that the collection efforts align with the hospital's specific targets.

• Provide information on payment options to patients facing financial difficulties, including healthcare credit lines and financial assistance programs, ensuring arrangements are finalized before discharge.

• Monitor the Treatment Authorization Request (TAR) process to guarantee that all necessary documentation is complete and processed in a timely manner.

• Oversee self-pay accounts to ensure that patients are quoted appropriate rates and that accounts are managed correctly.

• Track compliance of patients on payment plans and reach out to those who are non-compliant to arrange for account updates.

• Develop and implement collection policies and procedures, training staff to ensure compliance with relevant State and Federal laws.

• Manage personnel activities related to direct staff supervision, including recruitment, onboarding, training, performance evaluation, and employee relations.


About the Organization:

Westborough Behavioral Healthcare Hospital (WBHH) specializes in psychiatric stabilization and treatment for children, adolescents, and adults in both inpatient and outpatient environments. Our mission is to ensure that patients and their families feel supported and informed about their treatment options.


Qualifications:

Education:
• Associate's Degree required
• Bachelor's Degree preferred
• Professional certifications such as HFMA or AAHAM are advantageous but not mandatory.

Experience:
• 4-5 years of experience in healthcare, ideally within a hospital setting.
• 2-4 years of management experience is required.
• Familiarity with medical business office operations, including benefits verification, patient admissions, charge capture, and collections is preferred.