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Market Chief Operating Officer

1 month ago

Westborough, Massachusetts, United States Other Executive Full time

Job Summary

The Market Chief Operating Officer is a senior executive responsible for the overall operations of the facilities and related services within its assigned market. This role ensures that staff delivers high-quality, cost-effective care and services with a positive margin. The Market Chief Operating Officer will help promote the facility's position and image, reflective of the mission, standards, and values of the facility, Tenet, and the communities served.

Key Responsibilities

Provide strong leadership, direction, and assistance in setting strategy with clearly defined expectations.
Lead the development of progressive physician/facility strategies and execute plans to optimize the long-term potential of the facility.
Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
Establish a plan to address productivity, operational performance, staff retention, and satisfaction.
Partner with medical staff to foster quality, efficiently provided care.
Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
Create an environment that supports employee satisfaction, improved service, and quality.
Initiate a strategic process that addresses continuous measurable improvement.
Exhibit strong communication, presentation, and listening skills to ensure facility-wide collaboration and coordination, especially as concerned physicians, employees, and the community.
Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
Ensure positive employee relations and trust through communication, education, consistency, and dependability.

Organizational Leadership - Expectations & Requirements

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:

Optimize Execution
Use Astute Judgment
Lead Boldly
Apply Financial Insights
Drive Organizational Success

Candidate Experience, Attributes, and Education Requirements

A minimum of ten years of successful progressive healthcare/facility management experience. A demonstrable record of significant career progression, having culminated in a senior management position as either a Chief Operating Officer, Senior Operations Officer or Chief Executive Officer in a progressive, financially sound hospital system.

High level, complex problem solving abilities both in groups and in one-on-one situations. Demonstrated success in leading process improvement initiatives in a tertiary facility. First-hand successful experience as a Chief Operating Officer (or equivalent) in a highly competitive environment. Highly developed expertise in quantitative analysis to support the definition and advancement of the facility's goals and objectives. Decisive leader, with the ability to understand physicians' viewpoints and needs, and work strategically in the best interest of patients and the facility. A strong reputation for sustained, inclusive, trust-based physician relations. Proven success in balancing cost/quality issues and partnering with medical staff to address productivity improvements in non-labor reduction initiatives. Experience in a system with excellent employee, physician, and patient satisfaction, quality, and outcomes improvement programs. An understanding of information systems as they pertain not only to accounting but also to decision support, cost management, and revenue enhancement.

Professional Attributes

The ability to maximize revenue potential thoughtfully, cognizant of potential compliance issues. Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment. One who is open to change and new information, adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Someone who adjusts rapidly to new situations warranting attention and resolution. A high orientation to detail with proven analytical and financial skills. One who encourages open dialogue and delegates authority and accountability comfortably. Demands excellence and monitors outcomes. The capacity, maturity, stature, and communication skills to eventually assume a more senior leadership role in a hospital system. An individual who has successfully driven initiatives that require coordination from multiple constituencies such as human resources, finance, information systems, lab, and pharmacy.

Personal Attributes

An individual of the highest personal and professional integrity, principle, and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, and medical staff. Must listen actively and accurately, and encourage input from others. Provide clear directions. Maintain an ongoing dialogue with employees to ensure continual progress. Excellent oral and written presentation skills. Articulate, good conversationalist, and possessing a gracious demeanor. A collaborative and operational manager who will give employees a voice and encourage the full participation of all team members.

Education/Certifications

An undergraduate degree from a recognized and accredited institution is required and an MBA/MHA or equivalent is preferred.

Compensation

$220,000 - $350,000. A competitive compensation program will be tailored to the selected candidate. The base salary will be supplemented by a performance bonus and a comprehensive, well-rounded benefits program, which includes relocation assistance.

Travel

Minimal.